Emergency Recovery
Site down or hacked? We’re already on it.
A defaced homepage, a blank white screen, a site that vanished from Google overnight — every hour it stays broken costs you customers and trust. Emergency Recovery is our rapid-response service for exactly this moment.
What we fix
Hacked & malware-infected sites
Malware removal, blocklist delisting, and closing the hole that let it happen.
Downtime & server errors
White screens, 500 errors, and sites that won’t load, diagnosed and restored.
Data loss
Recovering from failed updates, bad plugins, or accidental deletions using available backups.
How response works
Step 1
Triage
You reach us and we start diagnosing immediately — no ticket queue.
Step 2
Stabilize
We get the site back online or contained, even before the full fix is complete.
Step 3
Root cause
We identify exactly what caused it, not just what symptom to patch.
Step 4
Report & harden
A full incident report, plus changes so it doesn’t happen again.
Existing Care clients get priority
Sites already on a Website Care plan go to the front of the line, because we usually already know exactly what’s on the server and have a clean backup ready to restore from. If you’re not on a Care plan, we’ll still take the emergency — and can talk about ongoing coverage once the fire’s out.
Something’s wrong right now?
Reach out through the contact page and flag it as urgent — we’ll respond fast.